How to fix “Excluded Folders Still Scanned: Software scans folders that were marked to be excluded”. Free immediate support

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How to fix “Excluded Folders Still Scanned: Software scans folders that were marked to be excluded”. Free immediate support






How to Fix Excluded Folders Being Scanned: Step-by-Step Guide

Learn how to resolve the issue of software scanning folders marked as excluded. This guide offers clear steps, including verifying exclusion settings, rescanning configurations, clearing cache, updating software, and troubleshooting with external tools. Follow these practical tips to ensure excluded folders are no longer scanned. If you're still facing issues, contact software support or explore third-party tools for advanced management.

For further help, use our free chatbot programmed to assist with technical issues.

Key Takeaways

  • Problem: Excluded folders in your software continue to be scanned.
  • Steps to Solve: Verify exclusion settings, rescan the system, and update software.
  • Troubleshooting Tips: Clear temporary files, disable and re-enable exclusions, restart system.
  • Tools: Consider third-party software for backups or additional scan management.
  • External Help: Contact support if the problem persists.

Step-by-Step Guide to Fixing Excluded Folders Still Being Scanned

When software continues to scan folders that have been marked as excluded, it can be frustrating. Follow this detailed step-by-step guide to ensure that your excluded folders are no longer being scanned.

1. Identify the Issue

The first step is to understand the problem clearly. You may experience:

  • Repeated Scans: Folders that you have already excluded are still being scanned.
  • Performance Decline: The system can become slow if large or unnecessary folders are repeatedly scanned.

This typical behavior often arises due to misconfigurations in the exclusion settings or broader software issues.

2. Check Exclusion Settings

Now that you have identified the problem, it’s essential to verify that excluded folders are correctly set in the system.

  • Action: Go to the software’s settings.

    • Most software will have exclusion settings under “Settings” or “Configuration” areas. Common tabs include “Scan Settings” or “Exclusions.”

    Here’s how to do it:

    1. Navigate: Head to the main menu of the software.
    2. Locate the Exclusion List: Usually under “Advanced Settings” or a similar category.
    3. Ensure Folders are Marked: Double-check if the folders you expect to be excluded are listed.

Pro Tip: If you’re using a security or antivirus tool, such as Malwarebytes (25% Off Affiliate Promo), exclusions may be under the “Protection” tab.

3. Rescan the Configuration

Software may not always apply exclusion settings properly until a system or file rescan occurs.

  • Process:
    1. Go to Scan Settings: This is often under a tab like “Performance” or “Advanced Scan Setup.”
    2. Rescan or Re-index: Trigger a fresh scan or re-index so the software re-applies your exclusion settings. This ensures the software accurately recognizes all exclusions.

4. Clear Cache and Temporary Files

Temporary glitches or corrupted cache can cause the software to disregard exclusion rules.

  • Action: Clearing the cache is a helpful step.
    • You can typically find this under the “Tools” or “Advanced Settings” menu in most software.
    • Look for options to clear temporary files or cached data.

Here’s a detailed process:

  1. Navigate to Settings → Go to Tools or Advanced Settings.
  2. Select Clear Cache: Look for “Clear Cache” or “Temporary Files.”
  3. Apply: Confirm the action to remove old cached data.

Backup Tip: Before clearing anything, it’s wise to maintain a copy of your data using tools like Minitool Power Data Recovery. This ensures you have access to older versions of files if needed.

5. Update the Software

Outdated versions of software often contain bugs that can cause unexpected behavior, such as excluded folders being scanned.

  • How to update: Navigate to the “Help” or “Update” tab, which is usually in the menu sections.

    • Example: In many security tools like Malwarebytes, updates are found under “About or Help” sections.
  1. Click Check for Updates.
  2. If there’s a new version available, download and install it.

Insight from an Expert: Frequent updates also improve overall system performance, ensuring exclusions and scans run smoothly.

6. Disable and Re-enable the Exclusion

Sometimes the exclusion rule itself may have become corrupted in the system. A quick reconfiguration can help.

  1. Disable the Exclusion:

    • Find the exclusion list in your software’s settings.
    • Deselect or temporarily remove the folder from the list.

  2. Re-enable:

    • After disabling, re-enter the folder into the exclusion list and ensure it’s updated in the software configuration.
  • This technique helps in refreshing the exclusion recognition by the software system.

7. System Reboot

A quick system reboot can help apply fresh settings more broadly across the operating system.

  • Action: After making changes, restart your computer. This step can often fix minor software glitches.

8. Contact Software Support

If after performing the above steps, you’re still facing issues, the problem could lie deeper—potentially even a bug within the software itself.

  • Action Plan:
    1. Visit the official support page of your software.
    2. Submit a ticket describing the issue, including steps you’ve taken to resolve it.
    3. Follow through so that you can benefit from their expert troubleshooting.

Potential Expert Help: Tools like EaseUS LockMyFile offer professional solutions to easily control sensitive files and exclusions.

Additional Expert Tips

  • Backup First: Always ensure your critical data is backed up before adjusting settings. Use tools like EaseUS Backup Center if you don’t already have a robust backup in place.

  • Try Third-Party Tools: Sometimes, the built-in software options may not be sufficient. Tools like Minitool ShadowMaker can provide additional scan/custom exclusion options to prevent issues.

Frequently Asked Questions

1. Why is my software still scanning excluded folders?

  • The likely reasons are misconfigurations, outdated software, or incomplete exclusion settings. Follow the steps above to double-check and resolve these issues.

2. Can clearing the cache fix this issue?

  • Yes, temporary files can corrupt exclusion settings. Clearing caches often solves improper scans.

3. Will re-enabling exclusions cause data loss?

  • No, re-enabling exclusions will not affect your files; it simply refreshes the software to recognize which folders aren’t meant for scanning.

4. What if clearing temp files and re-enabling exclusions does not work?

  • It may then be a software bug. Contact the software’s support team for further assistance.

5. Are there any reliable third-party tools for managing file exclusions?

  • Yes, tools like EaseUS LockMyFile offer additional control, prevention of accidental scans, and more.

By following this guide, you’re well-equipped with practical knowledge to diagnose and fix the issue of excluded folders being scanned.

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